When your free credit runs out, here’s what to do: Top up your modem using a voucher bought in a 3 Store or at any of 10,000 convenience stores nationwide. Click for a detailed step by step guide. OR Instant Top Up Top up quickly and easily with our new. OR In My3 Top up online. Just register your credit or debit card at My3 (). Click for a detailed step by step guide. OR Call Call 083 333 3 444 and choose the top up option. You’ll get the option to either use a card you’ve pre registered in My3 or to enter a new card. You can enter a new 16-19 digit payment card number, the expiry date & csc code and choose to buy a €10, €20, €25, €30, €35 or €40 top up. You can then choose to save the card for future use so you’ll only have to enter the last 4 digits of the card number the next time you want to use it. You can save up to 4 laser, debit or credit cards. If you buy top up this way – remember to get a broadband add on to turn it into broadband usage Or AIB Top up using AIB. Three customers who have an AIB bank account are able to top-up; • When signed onto their internet banking account, in “Mobile Top Up” section of • When dialling 0818 724 724 and choosing the 'Top Up your mobile' option • When visiting an AIB ATM Or Facebook -Buy top up on Three’s Facebook Page (and you won't even need a Facebook account to get top up this way.). Email [email protected] or LoCall 1890 812 102 from 9am to 6pm Money to Friday, excluding bank holidays. To report lost/stolen cards from 9am to 6pm Money to Friday, excluding bank holidays, call 1800 812 102. From abroad, call +357. Outside these hours, you can log in to the site or app. To report a lost or stolen card, simply click the lost /stolen option and follow the instructions. Your card will be cancelled immediately and our Care team will contact you afterwards to arrange a replacement card. Make sure you email the Care team at [email protected] from the email address you registered with us, or the Care team won’t be able to respond to your query. Over Christmas and New Year, you can contact 3Money Care from 9am to 4pm on Friday 23 December and from 9am to 6pm on 28, 29 and 30 December and and from 03 January onwards. Buying a card. Online: If you’re a Three customer, you can register and buy a 3Money card on or in the 3Money app. You can buy a Virtual Card for 99 cent and use it to shop online or buy a Physical Card for €9.99 that you can also use in stores and ATMs. Physical Cards bought online will be posted to you. When you buy your card, you’ll need to buy a top up too. If you have purchased a top-up voucher from a store. Using My3 to Activate Top-Up Credit + Buy Broadband Add-On. Activating Voucher Top-Up + Buying Broadband. You can top up using your debit card or a 3Money Top Up Voucher. Vouchers are available in any 3Store and many Payzone outlets and top ups range in value from €20 to €350. 3Store: If you’re a Three customer, you can also buy a Physical Card in any 3Store for €9.99. When you buy your card, you’ll also need a 3Money top up. Make sure you have your mobile with you, as we’ll send you an SMS to complete your purchase. If you’re a Three Mobile Broadband customer, you’ll need the number* from your Mobile Broadband bill. If you buy your 3Money card on the site or in the app, you can choose a Virtual 3Money card. This is an online card that has all the numbers you need to shop online (the 16-digit MasterCard number, the 3-digit security code and the expiry date) and you can see it in the app or on the site. You can top up the Virtual card just like you top up a Physical card. However, you can’t use the Virtual card to shop in stores, in ATMs or (and this is important) in situations where you need to present a card to collect tickets or similar items. If you buy a Physical card, you can still shop online but you can also pay in stores (including contactlessly for transactions that are less than €30) and withdraw from ATMs. Note: if you want to withdraw from ATMs abroad, you’ll need to upgrade your card. It’s a straightforward process and it’s free. Both Virtual and Physical cards access the same card balance and transactions. Buying a 3Money Top Up Voucher: You can buy a 3Money Top Up Voucher in any 3Store or in many Payzone outlets. Make sure you ask for a 3Money Top Up Voucher, not a 3 Mobile Top Up Voucher. Using a 3Money Top up Voucher Once you get a Voucher, just text the word TOPUP followed by the 10-digit 3Money Top Up Code to 50308 from your 3Money registered mobile. Or you can sign in to the 3Money site or app and apply the top up there. Some things to be careful of: You can only top up 3 times a day and there’s a limit to amount you can top up in a day: €350 when you buy your card or €500 if you’ve upgraded your card. If you try to top up over the daily limit, you won’t be allowed and you’ll have to try the next day. There are also annual top up limits - click for more. One other thing: the codes on top up Vouchers expire after a year and can’t be replaced if you lose them. So you should try to apply the top ups as soon as you can after you buy them. You can also top up your card via international bank transfer. You will need to your 3Money card first (KYC) to avail of this service. Fees and limits apply. Topping up is easy with Three. Activate your top up by calling 1744 and. My3: You can also log onto My3 to activate your voucher online. Hi, Im trying to activate my sim online but ive already bought a voucher and there is no option to use a voucher. Activate sim and top up via voucher?!! Click for more. • 1. Log in to your online banking account or visit your bank. You will need to send the funds to BNP via swift. • 2. Fill in the following details of the SWIFT form: Beneficiary Bank BNP Paribas Dublin Ultimate Beneficiary Payment Institution Prepaid Financial Services Client IBAN Number Enter 3Money IBAN How to get IBAN: • 1. Login to your 3Money account • 2. Click on 'Top up your Card' • 3. Scroll down to “By Bank transfer” Intermediary/Correspondent Bank: For Euro* payments the Correspondent Bank is: BNP Paribas Paris *For other currencies please refer to this PDF Intermediary Bank Identifier Code(BIC) For Euro* payments the Correspondent Bank is: BNPAFRPPXXX *For other currencies please refer to this PDF You will have to cover the cost of sending funds. Transfer of international funds depends on the sending bank. Once funds are received at the intermediary bank, they will be processed onto your 3Money card within 24 hours. Provide proof of funds for your visa Did you know you can use your 3Money card statement as proof of funds for your visa? Log into your 3Money account and go to ‘Transaction History’. From there you can download a pdf, showing your balance and transactions. Click for the full set of fees and limits that apply to top ups for the 3Money card. You can only top up 3 times a day and there’s a limit to amount you can top up in a day: €350 when you buy your card or €500 if you’ve upgraded your card. If you try to top up over the daily limit, you won’t be allowed and you’ll have to try the next day. There are also annual top up limits - click for full details. Using my card If you have a Virtual card, you can use it to shop and pay online. If you have a Physical card, you can use it to pay on the high street, including contactlessly and withdraw money from ATMs. As your card is prepaid, any transaction for amounts greater than the balance on it will be declined automatically. You can cancel your 3Money card at any time. To do this you need to ensure that your balance is zero. If you received a 3money card from us and have not yet activated your 3Money card you will need to do this first by texting PIN to 50308. • Text BAL to 50308 from your 3Money registered mobile to get your balance. • If your card balance is zero, you can close your account by emailing your request to 3Money care at [email protected]. • If your card balance is not zero, you must spend the balance or transfer the balance to your bank account before you can close your account by clicking here and following the instructions on screen • Once your card balance is zero, you can close your account by emailing your request to 3Money care at [email protected]. You must use the email address you registered for 3Money. Good to know: You’ll need your IBAN and BIC code to transfer funds. There will be no charge on this transfer for previous O2 Money customers once completed before 01 Jan 2016. For your security and to protect the balance on your card, there are businesses or type of transactions where you cannot use your 3Money card. • Automated Fuel Dispensers. • Toll and Bridge Fees. • To buy Money Orders - Wire Transfers. • With Financial Institutions - Manual Cash Disbursements. • With Financial Institutions - Merchandise and Services. • With Non Financial Institutions to buy Foreign Currency, Money Orders (not wire transfers) Traveller’s Cheques. Upgrading my card Upgrading your card increases your daily and annual top up limits and allows you to do more with your card. It’s free and you can upgrade your card on the site or in the app. When you first buy your card, the maximum daily top up is €350 with an annual maximum of €2,500. If you don’t upgrade your card, you can’t top up by bank transfer or transfer funds to any other customers. You can only withdraw money from ATMs in Ireland, and you’ll only be able to transfer up to €1000 to your bank account over the lifetime of the card. Upgrading your card (by providing proof of ID and address online) allows you more freedom. Your daily top up limit is increased to €500 and the annual top up limit is €25,000. You can transfer funds to any other customer who has also upgraded their card, withdraw cash from international ATMs and there’s no limit to the funds you can transfer from your card to your bank account. You can upgrade your card by submitting images of the required documents by email to [email protected] or online on the 3Money site or in the app. Log in and click Upgrade Your Card. You’ll need to provide high quality images of the documents showing your ID and proof of address. You can use any of the following documents: • For your ID document • Passport • Driving License • Garda Age Card • For your proof of address document • Vehicle registration document • Tax notification document • Gas bill • Water bill • Electricity bill • Landline telephone bill • TV, satellite or cable bill • Bank or building society statement • Credit card statement • Home or motor insurance certificate It normally takes about one working day to upgrade your card if all the documents are correct, and remember you’ll need to submit high quality images for the upgrade to be approved. About 3Money Wallets 3Money Wallets are an easy way to set aside money for special events. Create up to five 3Money Wallets to store your money, giving you the option to set aside money for special occasions while putting away a little for Christmas or your next holiday abroad. You can even set a target amount and date for each wallet and track your progress. • • To report a lost or stolen card, call the Customer Care team on 1800 812 102 (or +357 from abroad) from 9am to 6pm Monday to Friday, excluding bank holidays. • Otherwise, go to the site or app as soon as you can, click the Lost / Stolen option and follow the instructions. Your card will be cancelled immediately and our Care team will contact you to arrange a replacement card. Think you’ve misplaced your card? No problem, just use the Block Card button to stop withdrawals and spending on your card. If you find your card, you can unblock it easily on the site or in the app, and it will be ready to use again. • If you can’t get online, just text BLOCK to 50308 from the mobile you registered with us to block your card immediately. This will stop any spend or ATM withdrawals on your card. You can unblock it later on the site or in the app. • How to contact 3Money Care • LoCall 1890 812 102 from 9am to 6pm Money to Friday, excluding bank holidays. • To report lost/stolen cards from 9am to 6pm Money to Friday, excluding bank holidays, call 1800 812 102. From abroad, call +357. • Outside these hours, you can log in to the site or app. To report a lost or stolen card, simply click the lost /stolen option and follow the instructions. Your card will be cancelled immediately and our Care team will contact you afterwards to arrange a replacement card. • Make sure you email the Care team at [email protected] from the email address you registered with us, or the Care team won’t be able to respond to your query.
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